You're having trouble accessing your account and it can be frustrating. Don't worry, we're here to guide you through the steps to make the login process easier. Follow these simple tips to regain access to your account in no time!
Step 1: Check spelling
Make sure you enter your username (e-mail address) and password correctly. Typing errors are common, so take a second to make sure everything is spelled correctly.
Step 2: Reset your password
If you've forgotten your password, no problem! Click on "Forgot your password?" on the login page and follow the instructions to reset your password. You will receive an e-mail with a link to create a new password.
Enter your e-mail address and click on "Send reset link".
Confirmation that the email has been sent:
Subject of the email received:
[Les Tropeziennes par M.Belarbi] Password query confirmation
Step 3: Delete Your Cookies and Cache
Sometimes the information stored in cookies can cause connection problems. Try clearing your cache and cookies, then try logging in again.
Step 4: Check Your Internet Connection
An unstable Internet connection can also cause connection problems. Make sure you have a stable connection before trying again.
Please note: If all these steps fail, don't despair! Our support team is here to help. Submit a request explaining the problem, and we'll do our best to resolve the situation quickly.