We understand how important it is for our customers to stay informed about the status of their returns. At Les Tropeziennes par M. Belarbi, we have put in place a transparent and easy to follow process to ensure that you know the status of your return.
Step 1: Follow the Shipping Number via Mondial Relay
The shipping number is also your tracking number. You can use this number to track your parcel via the Mondial Relay website. This will allow you to track the location of your return in real time. You can find this number on your returns label.
Step 2: Parcel delivery by Mondial Relay
Once your parcel has arrived at the Mondial Relay depot, you will receive an e-mail from the carrier informing you of this receipt. It is at this stage that the status of your parcel will change to "Package received".