RETURN TERMS
Return with Mondial Relay only in continental France.
To make a return, the Customer must complete the online form by going to their account and then to "Order history and details", wait for confirmation, then print the return label in the "Merchandise returns" section and drop off the parcel at a Mondial Relay point. As proof, the customer must keep the receipt for the parcel that will be given to them.
International returns are at the customer's expense, so please contact a local carrier to assess the cost of returning the products. After having made your return request from your customer account, the parcel should be returned to : DRESCO SAS, Customer Service Les Tropeziennes par M. Belarbi, Entrepôt la Grange, 11 Chemin D'Armazy, 49110 Montrevault sur Evre, France.
PRODUCT STATUS
Except for defective products, all returned products (shoes, original packaging, accessories, etc.) must be new, unused and in their original, undamaged, unmarked boxes.
On receipt of the parcel, Les Tropeziennes par M. Belarbi will judge the condition of the returned goods. No returns will be accepted and therefore no refunds will be made if the products returned have been visibly used or damaged by the customer and this use or damage renders the product unfit for sale.
REFUND OF RETURNS
In the event of a return respecting the conditions mentioned above, Les Tropeziennes par M. Belarbi will refund the returned products:
Mondial Relay returns: no later than 14 days following the return of the goods. All returns made at the customer's initiative without the Mondial Relay label available from the customer area will not be handled by Les Tropeziennes par M. Belarbi.
In the event of the return of one or more items covered by a promotional offer or sale, the amount of the refund will be that shown on the invoice.
REFUND OF SHIPPING COSTS
Les Tropeziennes par M. Belarbi will refund the shipping costs incurred by the customer if the order is returned in its entirety within 15 clear days from the date of receipt of the goods. This period will be reduced to 15 days during the legal sales periods for products on sale.