RETURN TERMS
Return with Mondial Relay only in continental France. Returns with Mondial Relay are only available in mainland France. A return shipping fee of €2.95 will be deducted from the refund amount for the order in question.
Please note that if your return is due to an error on our part, such as a logistics issue, you will not be charged the return shipping fee.
To make a return, the Customer must complete the online form by going to his/her account and then to "Order history and details", wait for confirmation and then print the return label in the "Merchandise returns" section and drop off the package at a Mondial Relay point. As proof, the customer must keep the receipt for the parcel which will be given to him.
International returns are at the customer's expense, and we invite the customer to contact a local carrier to evaluate with him the cost of returning the products. After having made your return request from your customer account, the parcel must be sent to: Activité logistique DRESCO,
Service Clients Les Tropeziennes par M. Belarbi,
Entrepôt Bon Air, Chemin de la barre,
49110 MONTREVAULT SUR EVRE, France
PRODUCT STATUS
Except for defective products, all returned products (shoes, original packaging, accessories, etc.) must be new, unused and in their original, undamaged, unmarked boxes.
On receipt of the parcel, Les Tropeziennes par M. Belarbi will judge the condition of the returned goods. No returns will be accepted and therefore no refunds will be made if the products returned have been visibly used or damaged by the customer and this use or damage renders the product unfit for sale.
REFUND OF RETURNS
In the event of a return respecting the conditions mentioned above, Les Tropeziennes par M. Belarbi will refund the returned products:
Mondial Relay returns: no later than 14 days following the return of the goods. All returns made at the customer's initiative without the Mondial Relay label available from the customer area will not be handled by Les Tropeziennes par M. Belarbi.
In the event of the return of one or more items covered by a promotional offer or sale, the amount of the refund will be that shown on the invoice.
REFUND OF SHIPPING COSTS
Les Tropeziennes par M. Belarbi will refund the shipping costs incurred by the customer if the order is returned in its entirety within 14 clear days from the date of receipt of the goods. This period will be reduced to 20 days during the legal sales periods for products on sale.